Agency Settings and Team

Edit your agency details, invite your teammates, and work across several customers from one workspace

Your agency workspace lives at dashboard.linkrunner.io/agency/settings. It has two tabs: Agency Details and Members.

Agency details

Click Edit to change your logo, agency name, description, website, or contact email, then Save.

Customers see your logo, name, and description in the agency directory when they choose who to engage. Keep the description current, because it is what a customer reads before inviting you.

Your team

Open the Members tab to see everyone in your agency workspace.

Invite a teammate

Click Invite, enter their Work Email, then click Send Invite.

They accept

They get an invitation link and sign in with that address. Their row moves from Invited to Active.

Resend or remove

An invitation that was never accepted has a Resend action, which sends a fresh link. An active member can be removed.

Everyone in your agency workspace gets access to every customer you are engaged on. There are no per-customer roles inside an agency.

Removing a member cuts their access to all of your customers' projects immediately. The campaigns they created stay with the customer.

Working across customers

Each customer that engages you appears in your project picker. Switch between them there, and the campaigns, installs, and events on screen follow the customer you have selected.

You only see the campaigns your agency created. A customer's own campaigns, and those of their other partners, are not in your workspace.

When an engagement ends

A customer can end an engagement from their Settings → Members page. When they do:

• The project disappears from your workspace, for everyone at your agency.
• The campaigns you created stay with the customer.
• Your workspace, your team, and your other customers are untouched.

Troubleshooting

A teammate never got their invitation. Open Members, find their Invited row, and click Resend. That sends a new link and invalidates the old one.

A customer's project is missing from the picker. Either the engagement was ended, or your workspace is suspended. Check dashboard.linkrunner.io/agency/settings. If you land on a screen saying the workspace is suspended, contact support.

Need help? Contact support@linkrunner.io