Invite an Agency

Bring an agency onto your project so they can create and measure campaigns for you

Engage an agency when you want someone outside your company to run campaigns in your Linkrunner project. They get a workspace of their own rather than a seat in your account, so you never share your team's access with them.

Only project admins can invite an agency.

1. Open the Members page

Open Settings (1), go to Members (2), then click Invite Agency (3).

2. Pick an agency, or invite a new one

The list holds every agency already set up on Linkrunner. Search by name, description, or website, tick one or more, then click Invite agency.

An agency you have already engaged shows Invited or Active instead of a checkbox, so it cannot be invited twice.

If your agency is not on Linkrunner yet, click Invite them by email at the bottom of the list, enter the address, then click Send Invite.

Send it to whoever should own the workspace. They set it up and invite the rest of their team themselves.

3. Track the engagement

Agencies appear in the members table underneath your people, marked Agency.

Label	Meaning
Agency · Invited	Nobody at the agency has accepted yet, or their workspace is still being reviewed by Linkrunner.
Agency	Active. They have access to this project.
Agency · Suspended	Linkrunner has suspended the workspace. Their access is paused, and your engagement is kept.

An agency invited by email needs to complete its workspace setup and pass Linkrunner's review before it becomes active. A new agency will not have access on the day you invite it.

End an engagement

Click the remove icon on the agency's row, then End Engagement.

Everyone at that agency loses access to this project immediately. The campaigns they created stay with your project, along with all of their historical data. The agency's other customers are unaffected.

Troubleshooting

The Invite Agency button is missing. You need to be an admin on the project.

"The agency list could not be loaded for this project". You are viewing the project as a partner rather than as an admin. Agencies are managed by a project admin.

The invitation was refused as a duplicate. That address already belongs to an agency, or already has a pending invitation for this project. The error message names the company involved.

The agency says they cannot see your campaigns. They only see campaigns their own agency created. Campaigns you or another partner created are never in their workspace, by design.

Need help? Contact support@linkrunner.io